This help file is written for people who will be accessing their e-mail through Office-Logic WebMail. Please see the help file for WebScheduler if you need help with accessing your schedule in that portion of the product. The help file assumes that you know how to use your Web browser (for example, Netscape, Mosaic, or Internet Explorer) and are familiar with the Internet and the World Wide Web.
The person who will install and maintain the Office-Logic InterChange Server should refer to the Office-Logic InterChange Console Help file for information.
Office-Logic WebMail is a great solution for people who need a way to access their e-mail remotely. An installed and properly configured Office-Logic InterChange Server and a supported e-mail system at your site will let you read, respond to, and manage your e-mail from any computer that has a Web browser and access to the Internet.
You can use Office-Logic WebMail from any computer that has a Web browser and access to the Internet. For example, if you have an Apple Macintosh computer at home with a Netscape Web browser and a connection to the Internet, you could read and reply to your office e-mail from home. If you go to a client's office with UNIX-based computers, Internet access, and Mosaic, you can read and respond to your e-mail from your client's office. Because Office-Logic WebMail accesses your e-mail mailbox at work, your remote e-mail activities (reading messages, deleting messages, creating messages, etc.) will be reflected when you return to your office.
Office-Logic WebMail is easy to use. From your Web browser, you simply enter the Uniform Resource Locator (URL) (e.g., http://WEBMAIL.MYDOMAIN.COM) of your Office-Logic InterChange server the same way you retrieve any Web page. Office-Logic WebMail displays its Log In screen. From there, using Office-Logic WebMail is similar to using your e-mail system at work.
In addition to being able to function as a complete stand-alone mail server with POP3, SMTP, IMAP4, Web, and WAP (Wireless Access Protocol), Office-Logic WebMail integrates so as to support the following systems:
For a full list of features and supported platforms, refer to the LAN-ACES Website at http://WWW.LAN-ACES.COM..
Office-Logic WebMail works with all of the major graphical Web browsers. However, some Web browsers have more features and are more robust than others. It also server WAP (Wireless Access Protocol) browsers by the major vendors.
If you have a problem with Office-Logic WebMail that you cannot resolve, read Troubleshooting . If you still can't resolve the problem, we recommend talking to your Office-Logic WebMail administrator. If he/she cannot help you, please contact your reseller. Before you contact them, try to reproduce the problem and note all of the steps that led up to the problem. Be prepared to provide the following information:
If you cannot contact your reseller, contact LAN-ACES' Technical Support. Both 30-day evaluation products and purchased products are serviced by our responsive Technical Support Representatives, who will answer your questions about our products. You may contact them via telephone, fax, or the Internet.
Monday through Friday, 9:00 a.m. - 5:00 p.m. Central Time
281.257.9533
281.257.9522
SUPPORT@LAN-ACES.COM
Some common Office-Logic WebMail problems and their solutions are listed below.
Some Web browsers, including Netscape Navigator, will update your list whenever you return to it. If your list is not updated, make sure that your Web browser is set to check the network for document revisions every time that you request a page. (If you are using Netscape version 3.0, select Network Preferences from the Options menu. From the Cache tab, select Verify Documents: Every Time.) Some Web browsers do not check the network for document changes at all. If your Web browser does not support updating, have your Office-Logic WebMail administrator configure your Web browser. He/she should set the Browser Supports "If-Modified-Since" Keyword option to No.
When Office-Logic WebMail retrieves a message or a dialog box that it hasn't displayed during this session, it retrieves all of the text and the graphics from your Office-Logic InterChange Server and loads them into its cache (temporary storage) on your computer. If you display that dialog box again, it will display quickly because all of the graphics are stored on your computer.
If you are using Office-Logic Groupware, the drafts will be available from either the network version of Office-Logic Groupware or from within the WebMail program, If you create a draft in Office-Logic WebMail, you will be able to access it when you use Office-Logic WebMail but not when you use your office e-mail system.
Similarly, if you create a draft in your office e-mail system (unless you are using Office-Logic Groupware), you will not be able to access it using Office-Logic WebMail.
If your office e-mail system is POP3 based, for example if you use the Outlook Express client to access the mail, depending on the way it is configured, you may only have access to those messages that have not been retrieved by your office e-mail system.
Caution: Only a knowledgeable Office-Logic WebMail administrator should use the following procedure.
If your office e-mail system is Office-Logic Groupware, your Office-Logic WebMail administrator should do the following:
Office-Logic Groupware uses this directory to store new mail.
Office-Logic WebMail provides the tools that you will need to create, send, receive, and manage e-mail messages. We recommend that you use Office-Logic WebMail's tools rather than your Web browser's tools during a Office-Logic WebMail session.
For example, if you were viewing your Messages list and wanted to update your list to reflect any changes, you would use Office-Logic WebMail's "Check" button rather than the refresh or reload option of your Web browser.
To view information about the options on your current Office-Logic WebMail dialog box, use the Help button. The Help button displays the document that you are now viewing--the Office-Logic WebMail User's Guide. To move around in the Office-Logic WebMail User's Guide, use the scroll mechanism in your Web browser or click on a highlighted topic to view a discussion of the topic. A Table of Contents is located at the beginning of this Help file. To print the online version of the Office-Logic WebMail User's Guide, use the print function of your Web browser.
After you log on, Office-Logic WebMail displays the Messages dialog box, which lists your messages, allows you to view your messages, and allows you to create new messages. If your office e-mail system is POP3 based, for example if you use the Outlook Express client to access the mail, depending on the way it is configured, you may only have access to those messages that have not been retrieved by your office e-mail system.
Another way to list your messages during your Office-Logic WebMail session is by using the Index button, which appears on many Office-Logic WebMail dialogs. You may also see the Inbox button when in a box other than the initial index of new messages. Selecting this button will return you to the Inbox directly.
The first time that you bring up a page of information (a dialog box or a message) during a Office-Logic WebMail session, Office-Logic WebMail retrieves all of the page's elements from your Office-Logic InterChange Server and temporarily stores them on your computer. This temporary storage is called a cache. Because Office-Logic WebMail transfers this information from your Office-Logic InterChange Server, there is usually a small delay before the page displays. The next time you request this page, it will take less time to display because Office-Logic WebMail will retrieve many of the page's elements from its cache rather than from your Office-Logic InterChange Server.
The list will automatically refresh every few minutes and anytime you switch to a different screen and then back to the Inbox but you can check more often by selecting the Check button. While you are viewing the message list, you can use the Check button on the Messages dialog box to refresh your list while you are viewing it.
Some Web browsers, including Netscape Navigator, will update your list whenever you return to it. If your list is not updated, make sure that your Web browser is set to check the network for document revisions every time that you request a page. (If you are using Netscape version 3.0, select Network Preferences from the Options menu. From the Cache tab, select Verify Documents: Every Time.) Some Web browsers do not check the network for document changes at all. If your Web browser does not support updating, have your Office-Logic WebMail administrator configure your Web browser. He/she should set the Browser Supports "If-Modified-Since" Keyword option to No.
By default, the Messages dialog box lists the messages in your current folder in "date/time" order.
You can change the order by selecting the criteria in the title bar of the list i.e., Status (Read and Unread), From, Subject, Date/Time. To change the order in which messages appear, click on a column heading by which you want to sort your messages. For example, if you want messages sorted by subject, you would click on the Subject column heading. Note the check box next to the Subject heading. Selecting this box will cause all of the checkboxes on that page to be checked. Any action taken at that point e.g., Delete, will act on all of the checked messages.
To scroll up or down through your list of messages, use the vertical scroll bar on the side of the window.
If you have a large number of messages, Office-Logic WebMail divides your messages into pages and delivers your messages one page at a time. To view the next page of messages, use the scroll down button. After you use the scroll down button, you can use the scroll up button to return to the previous page.
Note that you can change the number of messages that Office-Logic WebMail displays on a page. Refer to the Options section.
Status indicators, which appear in the status column of your message list and in the status field on messages that you are viewing, tell you whether the message is new, urgent, a draft, or contains attachments. Following is a description of the status indicators that display if they are supported by your e-mail system.
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New. If you have selected the Option "Read messages without marking as seen", Office-Logic WebMail regards a message as new until you reply to it, forward it, or file it. Otherwise, Office-Logic WebMail marks the message as read when you open it. "Read messages without marking as seen" is an option available on the Change Options dialog box. It allows you to read your messages without marking them as read. | |
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Read. You have read this message. See information on New for exceptions. | |
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Attachment. The message has one or more files attached to it. The size of the message and attachment is shown next to the symbol. | |
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Highlighted in yellow. |
Urgent. Either you or the person to whom you sent the message marked the message as urgent. |
To create a new folder, follow this procedure:
The File button will allow you to move e-mail messages from one folder to another by selecting the check box next to the subject, selecting the File button. You will be presented with a screen where you can select the Folder that you want the message moved to.
If your e-mail system supports folders, your e-mail messages are stored in folders. Folders are storage areas in which you can group and store e-mail messages that are alike in some way. They allow you to access and organize your messages easily. For example, Office-Logic Groupware maintains a number of folders. The ARCHIVE folder(s) contains messages that you have sent (and had the Archive check box selected). The DELETED (or TRASH) folder stores messages that you have deleted. Note that Office-Logic WebMail does not support folders in Microsoft Mail (unless running in IMAP4 mode) and some POP3 configurations.
To list the messages that are stored in a folder other than your current folder, select a folder from the pull-down list on the status bar of the Messages dialog box. If the box is not switched to immediately, use the "Go to" button. Office-Logic WebMail displays the messages in the folder that you selected.
When you are viewing a list of messages in a box other than the "Inbox", there will be an Inbox button that will quickly return you to the "Inbox".
To delete an existing folder and all of the messages in it.
From the Messages dialog box, use the File button. Office-Logic WebMail displays the Select Folder dialog box. In the Select Folder box, select the folder that you want to delete from the pull-down list. Use the Delete button. Office-Logic WebMail displays a warning message. Choose the OK button to delete the folder and all of the messages in it. (To cancel the deletion, use the Cancel button.) Office-Logic WebMail deletes the folder and returns to the Messages dialog box.The procedure that follows describes how to create a new e-mail message.
Some older Web browsers do not support word wrap. You will have to use the Enter or Return key at the end of each line to start a new line. Of course, updating to a modern browser will also fix the problem.
To select recipients from an address book:
Office-Logic WebMail provides access to the personal address books of compatible mail systems. If Office-Logic WebMail cannot access a personal address book, or if you are using Office-Logic WebMail as your primary mail server, Office-Logic WebMail creates a personal address book for you.
Office-Logic WebMail lets you add addresses to your personal address book. The personal address book lets you store frequently used e-mail addresses.
If Office-Logic WebMail can access the personal address book for your e-mail system, you can modiify that personal address book through the Office-Logic WebMail interface. If Office-Logic WebMail cannot access a personal address book, or if you are using Office-Logic WebMail as your primary mail server, Office-Logic WebMail creates a personal address book for you. Use the procedure that follows to add or modify a personal address book entry.
Adding or modifying the name, keyword, or e-mail address (limited modify):
To delete a personal address book entry, highlight the entry that you want to delete and use the Delete button.
Adding or modifying other information about a contact (full edit):
If you often send mail to a particular group of users, you can define that group of users as a personal distribution list. You can address a message to a single address using the distribution list saved in your personal address book, instead of addressing a message to several separate users.
To create and send messages to a personal distribution list.
Office-Logic WebMail provides a spell check tool that verifies the spelling of the words in your message. If a word is not located in its dictionary, Office-Logic WebMail allows you to correct the error or add that word to the dictionary.
NOTE: You must have a dictionary that matches the language you have composed your message. Check with your administrator to see what languages are available. You must select the correct language in the Option screen.
To check the spelling of a message, select the Spell button in the Create Message dialog box. Office-Logic WebMail checks the spelling of the words in your message and displays the Spell Check Message dialog box. If there are no misspellings, Office-Logic WebMail displays the message:
No Misspellings were found.
Use the Return to Message button.
If one or more words are not found in the dictionary, Office-Logic WebMail displays your message and highlights those words that it suspects are not correct.
To correct your spelling errors.
In the Go to box, click on Next Word.
In the Go to box, click on Message.
In the Action box, select the Add "word" to Dictionary button.
When you use the spell check tool in the future, Office-Logic WebMail will not identify words that you add to the dictionary as misspelled. It is a good idea to add such items as frequently used names, acronyms, and abbreviations to the dictionary.
Use the Save Changes button.
Office-Logic WebMail displays your message, which will reflect any changes that you made.
Office-Logic WebMail allows you to include references to other Internet locations (URLs) in your messages. If the person who receives your message is using Office-Logic WebMail, these locations will be highlighted. The person will be able to click on the highlighted text to go to that location.
Office-Logic WebMail recognizes URLs that begin with the following characters:
(where mailto: is followed by an Internet address in the format: mailid@host.ext)
Office-Logic WebMail will also highlight strings of characters that contain a "@" symbol and treat them as e-mail addresses.
If you are using a Web browser that supports attaching files to mail messages, you can send files along with your Office-Logic WebMail messages. In technical terms, your Web browser must support HTTP File Upload. If your Web browser has this capability, the Attach button displays on the Create Message dialog box.
Note that your Office-Logic WebMail administrator must configure your Web browser on the Office-Logic WebMail server. He/she must set the "Browser Supports HTTP File Upload" option to Yes.
To attach files to your current Office-Logic WebMail message.
Office-Logic WebMail provides a sophisticated but easy-to-use search tool that allows you to list the messages that contain specific text and/or are from a specific person. You could, for example, list all of your messages that contained the word "webmail" that you received from Elizabeth.
To search for e-mail messages.
Select the Search button. Office-Logic WebMail displays the Search Messages dialog box.Follow this procedure to print a Office-Logic WebMail message.
To view a message, from the Messages dialog box, click on the name in the From or Subject column of the message that you want to view. Office-Logic WebMail displays the Read Message dialog box , which shows the message that you selected.
To view the next message in your current folder, use the Next button. To view the previous message in your current folder, use the Previous button.
To return to the Messages dialog box, use the Index button or the Close button at the top right corner of the screen.
Some e-mail messages contain the locations of other electronic pages on the World Wide Web. When a message contains a location (URL), Office-Logic WebMail underlines and highlights the location. To go to the location specified, just click on the link. Your Web browser brings you that page of information. To return to Office-Logic WebMail, use the function of your Web browser that returns you to the previous page.
Office-Logic WebMail recognizes URLs that begin with the following characters:
When a message has one or more files attached to it, Office-Logic WebMail displays the Attachment status icon on both the Messages list and on the message itself.
To view the attachment, click on the name of the attachment. Your Web browser will do one of the following:
Web browsers come with a number of configured helper applications. To learn how to configure additional helper applications, refer to your Web browser's user guide.
If you have problems launching the appropriate application, tell your Office-Logic WebMail administrator. He/she can configure the file extension mappings from within the Web browser.
The Status line on the Read Message dialog box tells you whether your message is urgent or new, or if it contains attachments. Office-Logic WebMail allows you to change the urgent status and/or the new status of a message so that you can prioritize your messages.
To change the status of a message:
When you read a message in Office-Logic WebMail, you can add the sender of that message to your personal address book. Use the [Add to Address Book] button on the read message dialog box. Office-Logic WebMail adds the sender of the message that you are reading to your personal address book.
To send a reply to the sender of a message that you are viewing, use the Reply button. Or, to send a reply to the message sender and all of the original message recipients, use the Reply All button.
Office-Logic WebMail redisplays the original message with greater than signs (>) in front of the original message's lines and addresses the reply to the message's originator. If you selected Reply All, Office-Logic WebMail also includes the addresses of all the original recipients. Type your reply as you would when you create a message. All of the options that are available when you create a message are also available when you reply to a message. For information on the options available, refer to Creating Messages .
To forward the message that you are viewing, use the Forward button. Office-Logic WebMail redisplays the original message with greater than signs (>) in front of the original message's lines and clears the address boxes. Address the message to the recipient(s) and type any comments that you want to add.
All of the options that are available when you create a message are also available when you forward a message. For more information on the options available, refer to Creating Messages .
If your e-mail system supports the use of folders, we recommend that you organize the messages that you want to save by filing them into a system of folders. This enables you to locate messages easily in the future. The procedure that follows tells you how to file the current message in a folder other than the current one.
Office-Logic WebMail allows you to customize the way that Office-Logic WebMail behaves.
To customize Office-Logic WebMail:
Select this option to display message header information at the beginning of each message that you view. Message headers include such items as the originator's address, the recipient's address, the date sent, and message handling information.
Select this option so that Office-Logic WebMail displays the messages that you receive in Monospaced type. When you use Monospaced type, the characters are all the same width. If the messages that you view frequently contain tables created in ASCII format, you may want to select this option. Because Monospaced type is not attractive, we do not recommend this setting for normal use.
If this option is unselected, Office-Logic WebMail marks a new message as read when you open it. If you select this mode, Office-Logic WebMail regards a message as new until you reply to it, forward it, or file it. This mode allows you to read your messages without marking them as read.
Select this option to have Office-Logic WebMail select the Add Signature box on the Create Message screen by default.
Select this option to have Office-Logic WebMail select the Archive box on the Create Message screen by default.
Select this option to have Office-Logic WebMail return a receipt to the sender of a message if requested when a message is read.
Select this option to have Office-Logic WebMail open the next message without returning to the message list. When not selected, deleting a message while reading the message will return you to the message list.
When you delete a message from a Office-Logic WebMail folder, Office-Logic WebMail moves that message to a TRASH folder. This option determines the maximum number of days deleted messages Office-Logic WebMail will be stored in your TRASH folder. To disable the use of the TRASH folder, set it to 0 (zero).
Note that any messages that Office-Logic WebMail deletes from the TRASH folder will also be deleted from your office e-mail TRASH folder.
When you send a message, Office-Logic WebMail stores a copy of the message in your OUTBOX folder. This option determines the number of days that Office-Logic WebMail will store a copy of a message in the OUTBOX folder after you send it. Type the number of days that you want to retain messages in the OUTBOX folder. To disable the use of the OUTBOX folder, type 0 (zero).
Note that any messages that Office-Logic WebMail deletes from the OUTBOX folder will also be deleted from your office e-mail OUTBOX folder.
When you use the Index button or when the Messages dialog box displays, Office-Logic WebMail downloads information about each message from your Office-Logic InterChange Server to build the list of messages. This setting controls the number of messages that Office-Logic WebMail transfers at a time and displays on one page. To speed the display of the list, you can decrease the number of messages that Office-Logic WebMail retrieves when it builds the list.
To change the appearance of your Office-Logic WebMail dialog boxes, select a template from the pull-down list. This list will include those templates that are provided with Office-Logic WebMail and any custom templates that were created within your organization. Note that your Office-Logic WebMail administrator can limit the templates that you can access. Office-Logic WebMail provides the DEFAULT template that provides a comfortable viewing screen in most Web browsers.
After you change the template, you might have to use the refresh or reload function of your Web browser to redisplay the screen correctly.
Specifies the dictionary that will be used by Office-Logic WebMail to spell check your messages.
Type a new password in the Change Password field and retype it in the Retype Password field. When [OK] is selected the password will be changed for your Office-Logic WebMail login. If your system is compatible (e.g., Office-Logic Groupware), it will also change the password for your office e-mail.
Any text entered in this field will be appended to your messages when the Add Signature box is selected on the create message screen.
From Office-Logic WebMail's Index, use the Logout button or [Logout] link button. Office-Logic WebMail logs you out and displays the Office-Logic InterChange Log In dialog box. From there you can use your Web browser to view other web sites or exit from your Web browser.